Reliable. Responsive. Ready When You Need Us.
Managed Support Services for OnBase
Think of us as your OnBase command center, ready to respond, resolve, and optimize at every turn.
Our Managed Support Services Include
Tiered Help Desk Support
Incident Management & Root Cause Analysis
Tiered Help Desk Support
- Fast response for end-user issues and inquiries
- Functional and technical troubleshooting
- SLA-backed response and resolution times
- Support available during business hours—or 24/7 as needed
System Administration
Incident Management & Root Cause Analysis
Tiered Help Desk Support
- User and security group management
- Document type creation and maintenance
- Workflow configuration updates
- Batch scanning and import support
Incident Management & Root Cause Analysis
Incident Management & Root Cause Analysis
Incident Management & Root Cause Analysis
- Prompt identification and resolution of system issues
- Detailed root cause analysis and documentation
- Preventive strategies to reduce repeat issues
Change Management & Configuration Support
Change Management & Configuration Support
Incident Management & Root Cause Analysis
- Safe deployment of patches, updates, and new features
- Configuration adjustments to improve system usability
- Documentation and version control best practices
User Training & Adoption Support
Change Management & Configuration Support
Monthly Health Checks & Reporting
- Knowledge sharing for administrators and end-users
- How-to documentation and walkthroughs
- Adoption strategies to drive engagement with OnBase
Monthly Health Checks & Reporting
Change Management & Configuration Support
Monthly Health Checks & Reporting
- Regular check-ins and system performance reviews
- Insightful reporting to highlight usage, trends, and opportunities
- Strategic guidance to align IT performance with business objectives
📞 Reach out today to learn more or schedule a discovery session
📞 Reach out today to learn more or schedule a discovery session
📞 Reach out today to learn more or schedule a discovery session
📞 Reach out today to learn more or schedule a discovery session
📞 Reach out today to learn more or schedule a discovery session
📞 Reach out today to learn more or schedule a discovery session
Let’s Support Your Success
Why Clients Choose Shortstop for OnBase Support
- Faster response times than internal help desks
- Deep expertise across OnBase modules, including Workflow, WorkView, and Unity Forms
- Predictable, flexible pricing models tailored to your support needs
- No downtime from PTO, turnover, or training gaps
- A true partnership—not just a support ticket queue
Who Benefits from Managed Support?
- IT Teams needing to offload support and focus on innovation
- Organizations scaling OnBase across multiple departments
- Teams without dedicated OnBase admins or developers
- Enterprises needing expert guidance for upgrades, compliance, or tuning
Learn More
With Shortstop Consulting’s Managed Support, you gain more than just a help desk—you gain a team committed to your long-term success with OnBase.
Whether you need day-to-day help, advanced system guidance, or just peace of mind, we're ready to be your go-to OnBase partner.
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